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Senior Analyst – Oracle Sales and CRM
| Company | An International Property Developer | Experience | 3-5 years |
|---|---|---|---|
| Date | 2009-11-17 | Salary | Competetive |
| Category | Information Technology | Start date | To Be Agreed |
| Region | Middle East | Duration | Permanent |
| Location | Abu Dhabi | Country | United Arab Emirates |
Description of Senior Analyst – Oracle Sales and CRM |
Summary: Senior Analyst – Oracle Sales & CRM is responsible for the implementation and support of Oracle CRM and Property Modules. Key Duties & Responsibilities • Handle the CRM and Property modules of the Oracle implementation / Rollouts for new Entities for the following Oracle Modules • Oracle CRM Foundation • Oracle Telesales • Oracle Teleservice • Oracle Property Manager • Support new / existing users and provide helpdesk support • Assist in conducting needs assessment study, preparing scope of works, and functional specification document for ERP applications • Maintain comprehensive documentation for the Oracle implementation in the organization. • Ensure conformance to relevant Service Level Agreements • Responsible for implementation, maintenance and administration of Oracle implementation according to existing standards and procedures • Liaise with application vendors to support, upgrade, and troubleshoot the applications • Provide application support including software installations and upgrades, system configurations, troubleshooting, and functional and technical end-user training • Work closely with other staff in information technology department to integrate ERP applications with other applications |
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Skills required for Senior Analyst – Oracle Sales and CRM |
A. Education & Experience • Degree in Computer Science or Engineering or MCA • 4-5 years of relevant experience in Oracle e-Business Suite Applications • Candidates with experience in real estate and retail industries will be preferred B. Specific Knowledge/Skills • Strong technical knowledge, with hands-on experience managing Oracle CRM, Telesales, Teleservice, and Property Manager modules of Oracle e-business Suite. • Strong verbal and written communication skills, with an ability to express complex technical concepts in business terms • Strong analytical, problem-solving, and conceptual skills • Strong presentation skills |
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| Remarks | |||
| Reference Nr | www-101391 | ||
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